Terms of Service

By accessing or using the Synchronized platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you may not access or use the Service.

Synchronized is a financial data infrastructure platform that ingests financial documents, extracts structured data using AI-assisted processing, and constructs verifiable models of financial reality for use by advisory firms, family offices, and financial professionals.

The Service includes the Advisor Portal, Client Portal, document processing pipeline, household knowledge graph, and related APIs and integrations.

Access to the Service requires a user account associated with a registered firm. Each firm is provisioned with a dedicated tenant environment. Users are assigned roles (Firm Admin, Advisor, Analyst, Compliance Officer, Operations Staff, or Client) that determine their permissions within the platform.

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. You must notify us immediately at security@synchronized.co if you suspect unauthorized access.

You may use the Service to:

• Upload and process financial documents for your firm's clients
• Review, verify, and approve AI-extracted financial data
• Explore and query the household knowledge graph
• Generate reports and financial snapshots
• Collaborate with clients through the Client Portal

You may not:

• Attempt to access data belonging to other firms or tenants
• Reverse-engineer, decompile, or extract source code from the Service
• Use the Service to store or process data unrelated to financial advisory
• Resell, sublicense, or redistribute access to the Service
• Use automated tools to scrape or bulk-extract data from the Service
• Upload malicious files or attempt to compromise system integrity

Your Data. You retain full ownership of all documents uploaded to the Service and all financial data associated with your firm's clients. Synchronized does not claim any ownership rights over your data.

License Grant. By uploading documents to the Service, you grant Synchronized a limited, non-exclusive license to process, store, and analyze those documents solely for the purpose of providing the Service to you. This license terminates when your data is deleted from our systems.

AI Training. We do not use your documents or financial data to train, fine-tune, or improve any machine learning models. Document processing is stateless — no client data persists in the AI pipeline after extraction is complete.

Synchronized targets 99.9% uptime for the production platform, measured monthly. Scheduled maintenance windows will be communicated at least 48 hours in advance.

We do not guarantee the accuracy of AI-extracted financial data. All extracted data is presented as proposals for human review and verification. The Service is designed around the principle that humans validate and authorize — the system never treats extracted data as truth without explicit user approval.

The Service is offered under tiered subscription plans (Essentials, Growth, Enterprise) as described on our Pricing page. Fees are based on the number of users, households modeled, and documents processed.

Subscription fees are billed monthly or annually in advance. Overage charges for document processing beyond plan limits are billed in arrears. All fees are non-refundable except as required by applicable law.

We reserve the right to modify pricing with 30 days' written notice. Price changes take effect at the start of the next billing cycle.

Either party may terminate this agreement with 30 days' written notice. Upon termination:

• Your access to the Service will be suspended at the end of the notice period
• You may export your data during the notice period
• Data will be retained for the configured retention period, then permanently deleted
• Outstanding fees remain payable

We may suspend or terminate access immediately if you violate these Terms, fail to pay fees, or if continued access poses a security risk.

To the maximum extent permitted by law, Synchronized shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunity arising from your use of the Service.

Our total aggregate liability under these Terms shall not exceed the fees paid by you to Synchronized in the twelve (12) months preceding the claim.

The Service provides structured financial data and AI-assisted extraction. It does not constitute financial advice. You are responsible for verifying all data and making independent financial decisions.

You agree to indemnify and hold harmless Synchronized from any claims, damages, or expenses arising from: (a) your use of the Service, (b) your violation of these Terms, (c) your violation of any applicable law, or (d) any third-party claim related to data you upload to the Service.

The Service, including its software, design, documentation, and branding, is the intellectual property of Synchronized, Inc. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described herein.

Feedback, suggestions, or feature requests you provide may be used by Synchronized without obligation or compensation.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except where injunctive relief is sought.

We may modify these Terms at any time. Material changes will be communicated via email to firm administrators at least 30 days before taking effect. Continued use of the Service after the effective date constitutes acceptance of the modified Terms.

For questions about these Terms: